Privacy Policy

Last updated: 19 June 2025

1. Who we are

SocietEase provides daily vehicle washing and clothes-ironing services. Our registered office is in Vasundhara, Ghaziabad, Uttar Pradesh - 201012.

2. Personal data we collect

• Contact information: name, phone number, address.
• Service details: vehicle information, laundry item count, preferred time & location.
• Transaction data: payment reference, service history.
• Marketing & communication preferences: WhatsApp opt-in status.

3. How we use WhatsApp

When you register, we use your phone number to:

• Create or update your service account.
• Send booking confirmations, arrival notifications, and completion photos (optional).
• Respond to service queries you initiate.

We do not use WhatsApp for bulk advertising unless you have separately opted-in; reply STOP at any time to opt out. Messages are delivered through Meta’s WhatsApp Business Platform which processes your number and message content to transmit the conversation.

4. Legal bases

• Contract performance: to provide the car-wash and ironing services you request.
• Legitimate interests: to improve services and prevent fraud.
• Consent: for marketing or promotional messages sent on WhatsApp.
• Legal obligation: for tax and accounting records.

5. Sharing your data

We never sell your personal data. We only share it with:

• Service providers (e.g., payment gateway, cloud host, Meta for WhatsApp).
• Government authorities when the law requires.

6. International transfers

We do not transfer your personal data outside of India.

7. Data retention

We keep booking and payment records for 2 years, or longer if required by law. WhatsApp chat logs are stored for 12 months for quality and dispute resolution.

8. Your rights

You may request access, correction, deletion, or restriction of your personal data, and withdraw WhatsApp or marketing consent at any time. Contact us using the details below.

9. Security

We protect data with HTTPS encryption, access controls, and regular security reviews to safeguard your information.

10. Cookies

Our site uses essential cookies for security and analytics cookies to understand site usage. You can disable non-essential cookies in your browser at any time.

12. Changes to this Policy

We may update this Policy periodically. Significant changes will be announced on our website and, where appropriate, via WhatsApp.